Return & Refund

Effective Date: 16-06-2023

Thank you for shopping at [Insert Website Name]. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy ("Policy") outlines the terms and conditions for returns and refunds on purchases made through www.bralux.in

  1. Returns

1.1 Eligibility: To be eligible for a return, the item(s) must be unused, in the same condition in which you received them, and in their original packaging. Returns are typically accepted within [Insert number] days from the date of purchase, unless otherwise specified for specific products.

1.2 Return Process: To initiate a return, please contact our customer support team at [Insert contact email or phone number] within the specified return period. Our team will guide you through the return process and provide you with a return authorization number, if applicable. Please include the return authorization number on the package when returning the item(s).

1.3 Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining proof of shipment for your reference.

  1. Refunds

2.1 Refund Eligibility: Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. Refunds are issued based on the original payment method used for the purchase.

2.2 Refund Process: If your refund is approved, we will initiate the refund within [Insert number] business days. The time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider.

  1. Exchanges

3.1 Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item(s) for a refund and place a new order for the desired item(s) on our Website.

  1. Non-Returnable Items

4.1 Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Downloadable software or digital products
  • Customized or personalized items
  1. Damaged or Defective Items

5.1 If you receive a damaged or defective item, please contact our customer support team immediately upon receipt of the item. We will provide instructions on how to return the item and arrange for a replacement or refund, depending on your preference and product availability.

  1. Changes to the Policy

6.1 We reserve the right to modify or update this Policy at any time, without prior notice. Any changes will be effective immediately upon posting on the Website. We encourage you to review this Policy periodically for any updates.

  1. Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at [Insert contact email or phone number]. Our customer support team will be happy to assist you